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SERVICE EXCELLENCE


We at THINK.SHIFT.DESIGN believe that good service is
a pre-requisite for any successful business. 

Excellent service standards should be designed with the customer in mind.
With regular checks and updates, continuous improvements can be made.
We work with you to create and promote a culture of service excellence.

OUR SERVICES WHY HIRE US

WHY SERVICE EXCELLENCE

Service Excellence (SE) is about delivering what has been promised, dealing well with challenges that arise, and being easy for customers to do business with.  Higher levels of customer satisfaction leads to a better reputation for your brand—which in turn generates greater public confidence and spending. SE helps businesses win clients even in competitive environments. 

Delivering superior customer service right from the very beginning means less time and money spent on troubleshooting and generating publicity. Satisfied and loyal customers are your brand’s best ambassadors. 



HOW WE SUPPORT SERVICE EXCELLENCE

Visual Merchandising Audit

Conduct a thorough physical check (cleanliness, safety & security, defects, display) of the entire store and provide photographic evidence.

Incognito Service Audit

Deploy trained and experienced "mystery consumers" to conduct service audits at a physical store. Provide unbiased evaluation of in-store service standards. 

Customer and Market Perception & Social Media Review

Conduct extensive data-mining and market research, as well as analyse online opinions from actual customers.

Benchmarking

Compare and evaluate your store's service audit results alongside brands with similar products and target markets. 

Training & Coaching

Provide training and coaching to staff based on insights from service audit and social media reviews.

Consulting

Review and re-strategise goals and KPIs based on insights from audits, benchmarking and social media reviews.

SEE SERVICE BREAKDOWN

WHY THINK. SHIFT. DESIGN. FOR SERVICE EXCELLENCE

We are a professional consultancy focused on finding creative solutions for               Individuals, Organisations and Communities. 


  • Unique, diverse yet focused expertise crowd-sourced from individuals with wide-ranging backgrounds in different industries 
  • Nearly five years of hands-on experience in service audits for numerous international brands
  • New methods of combining data-mining, market research and social media engagement with actual customers
  • In-house training & coaching by certified and experienced trainers for service improvement

You can count on us to conduct relevant, detailed service audits which provide invaluable insights that will drive growth for your business.

 VISIT OUR CORPORATE SITE

TAKE THE NEXT STEP

Let us know what you need, and we'll be in touch!